Employee engagement isn’t just one thing. It is the result of the way an employee experiences their organization and the relationship they build with their company, their manager, their job, and their peers.
The four key areas of employee engagement are emotional engagement, cognitive engagement, behavioral engagement, and social engagement. They are interconnected and pivotal to the success of a company, building a healthy organizational culture.
Identify and Cultivate the 4 Types of Engagement with Employees:
Emotional engagement refers to an employee's sense of connection to their work, colleagues, and the organization as a whole. It involves a deep sense of purpose and genuine enthusiasm for a person’s work. Employees who are highly emotionally engaged tend to exhibit increased loyalty, productivity, and satisfaction in their work. They are committed to the company’s mission and vision. They have lower levels of absenteeism.
Strategies to Increase Emotional Engagement:
Recognition and Appreciation: Recognize exceptional work regularly – both publicly and privately. Be specific about what your staff or a team member has done to receive recognition. Create an awards program that celebrates outstanding work. Acknowledge and reward employees for their contributions. Consider bonuses, celebration lunches, days off, or other meaningful perks.
Supportive Leadership: Foster approachable and empathetic leadership, creating a safe environment for employees to express their thoughts and ideas. This builds trust. Organizations not only need to hire great leaders but develop leaders within their ranks.
Value work-life balance: This has to be more than lip-service. Include meaningful actions that show your staff that their work-life balance is valued. This can include flex-work schedules, later meeting start times for caregivers, dedicated vacation time, and a telecommuting policy, allowing employees to work from home.
Tell them WHY: Connect each employee’s work with the organization’s vision and mission. Each employee must know how their work contributes to the greater good of the organization. This gives them purpose and meaning, their WHY.
Cognitive engagement focuses on the intellectual investment an employee makes in their work. It involves a high level of mental commitment and a readiness to go the extra mile in terms of problem-solving and innovation. They seek ways to improve processes. They are proactive problem-solvers. They don’t shy from challenges.
Strategies to Increase Cognitive Engagement:
Lifelong Learning: Cultivate a culture of continuous learning and development, offering opportunities for employees to acquire fresh skills and knowledge. Tap into your employees’ personal and professional goals and provide them with the chance to learn and grow to meet these goals. Provide your employees with access to online learning platforms like Coursera or MasterClass. Hold lunchtime MOOC sessions. Provide access to funds for employees to pursue higher degrees – either scholarship funds or low-interest loans. Give people opportunities to attend conferences and workshops. Offer paid internships.
Nurturing Innovation: Encourage employees to participate in innovation projects and provide a platform for them to share ideas. Host a company-wide hack-a-thon. Create an environment that is safe to share ideas and brainstorm.
Challenging Assignments: Assign demanding tasks that stimulate critical thinking and problem-solving skills. Assign stretch tasks to employees to help them build toward their personal and professional goals. Provide cross-department shadowing opportunities.
Step Back: Give your employees some space! Give them the autonomy and decision-making freedom they need to get the job done. Empower them to make decisions, set goals and priorities, and take ownership of their work. Not all employees will be at the same level. Adept managers know who needs more support, who is ready to fly. Don’t hover. Step aside and let your people get their job done.
Behavioral engagement is evident in an employee's actions and conduct in the workplace. It encompasses their dedication, commitment, and enthusiasm in achieving the organization's objectives. An employee who is behaviorally engaged meets or exceeds performance targets. They are known among their peers to be great collaborators. They take initiative and hold themselves accountable for their work. They admit to mistakes and take actions to correct them.
Strategies to Increase Behavioral Engagement:
Clear Expectations: Provide employees with clear performance expectations and objectives, ensuring they comprehend their role in achieving the organization's success. Detailed job descriptions (when recruiting and hiring) are critical for employees to meet their performance objectives.
Regular Feedback: Conduct periodic performance evaluations and offer constructive feedback to help employees improve. This can be both formal and informal. Likewise, ask for feedback from your people and act on it. Be receptive to new ideas and constructive criticism.
Growth Opportunities: Chart a transparent path for career advancement and create avenues for skills development. For instance, if an employee wants to become a sales manager, share the job descriptions and requirements for this position and help them build toward that. This also means, as an organization, to prioritize recruiting and advancing within the organization whenever possible.
Beware of Burnout: Employees need balance. Provide a healthy work environment where they have access to the resources they need to get the job done. Also, push back on the hustle culture. Late work should be the exception, not the rule.
Improve Your Employees’ Health: Physical, mental, and financial health are tenets of behavioral engagement. Provide your employees with meaningful benefits – including women’s reproductive health benefits and mental health benefits. Bring in a financial advisor to discuss buying houses, retirement, paying off student debt, and future college savings. Make arrangements with a local YMCA, sporting goods shop, or gym to offer discounted memberships. Create a weekend geocaching or hiking club, a softball team, even a bowling league. Get active, moving, and healthy.
Social engagement refers to the quality of an employee's interactions and relationships within the workplace. It relates to teamwork, communication, and a profound sense of belonging. A socially engaged employee helps build a healthy team culture, is a mentor to peers and new hires, nurtures strong working relationships, have a high sense of belongingness. They tend to have better mental health.
Strategies to Increase Social Engagement:
Team Building: Organize team-building events and activities to strengthen interpersonal relationships and instill a sense of togetherness. This can include everything from working together at company-wide volunteer event to having a Friday lunch meet where people bring in favorite recipes to share. Have a designated space for reading, lunchtime yoga, or eating so employees spend time together naturally. Have a no-phone policy during meetings. This does wonders for real-person connection. Make sure team building is not forced, instead create an environment where people feel comfortable coming together.
Effective Communication: Activate the two-to-one rule when communicating (two ears, one mouth). Practice active listening. Promote open and transparent communication within the organization, enabling employees to voice their thoughts and concerns.
Learn Together: As part of your continued education strategy, create space for employees to learn together. This could mean attending conferences together, setting up a mentoring system, or going through a training together.
A healthy organizational culture encompasses the four areas of employee engagement and has, as part of its fabric, strategies in place to not only improve the employee experience but also the health and wellbeing of the company as a whole. In 2024, we wish your organization great success.
“A group of people get together and exist as an institution we call a company so they are able to accomplish something collectively that they could not accomplish separately – they make a contribution to society, a phrase which sounds trite but is fundamental.” - David Packard