Online Suggestion Box FAQs

Here are some frequently asked questions and our responses...

What is Focal BOX™?

Focal BOX is an online (virtual) suggestion box that enables employees to share their anonymous feedback on anything, anytime and anywhere. It offers significant advantages over the old-fashioned suggestion box, including convenience for employees, faster delivery of submissions, and the ability for HR to respond directly while maintaining employee anonymity. Since it's Web-based, there is nothing to download or install, and it automatically optimizes for every device.

Who uses it?

It is used by a wide range of organizations, from start-ups and Fortune 100 companies to government agencies and international organizations. It's primarily used by managers/leaders in Human Resources for feedback from employees. However, it's also used by other departments for feedback in other areas, including feedback from customers and partners.

How does it work?

First, you set up your suggestion box by entering a password for the Web portal and an email address to receive the submissions. You can also display your logo, customize the message, and include a numeric rating question. Then, you share the URL with your employees, who can bookmark it in their browser for easy access later. When employees submit their anonymous feedback, you receive it instantly via email. If you enable employees to request a reply, you can respond to them directly while maintaining their anonymity.

Is it really anonymous?

Yes, it's completely anonymous. If an employee enters their email address in the designated field in the submission form to receive a reply, we make sure their email address is not displayed in the submission. When the administrator replies, we relay the email through our system and route it to the employee while maintaining their anonymity. If an employee does not enter their email address, even CustomInsight won't know who the submitter was.

How do I share feedback with other managers or leaders?

You can forward individual submissions to the appropriate people via email, with anonymity maintained. You can also share all submissions with designated employees by using an alias (such as feedback@yourcompany.com) for the destination email address.

How should I share the results with my organization?

You could send an email to the organization on a regular basis (e.g., monthly or quarterly) with a simple table that displays the feedback received and the response/action. Being responsive will encourage more feedback and build a virtuous cycle–to help you build trust, employee engagement, and a culture of continuous improvement.

Is our information private and secure?

Yes, we take both privacy and security very seriously. In short, we won't share your information with anyone without your permission, per our privacy policy. Also, our systems are continuously monitored by security and our servers are in a restricted access facility, with firewalls separating the data from the website and the internet.

How does CustomInsight benefit from organizations using Focal BOX?

We don't benefit from your use of it, directly. Instead, it's an investment we're making to build relationships with organizations, with the hope some will pay for our more advanced solutions later. It's also a way we're giving back, especially during these difficult times for organizations.

What's the difference between the free version and the paid version?

The paid version enables you to customize the URL, by adding your company name to it, for example. The software would still be hosted on our Web servers and display our domain, but the end of URL would display your info like this: www.custominsight.com/box/?yourcompany.

What are the payment options for the paid version?

When we email you the invoice, you can choose to pay by credit card or check.

Can we get a demo?

Since it's so easy to set up and launch, a demo is rarely needed, but we'd be glad to jump on a quick call to show you the ropes. We also have a user guide that explains how to customize your box and promote it to your employees, using our included resources (e.g., webpages for employees, video for employees, and customized flyer with QR code).

Do you provide support for the free version?

Although support is not typically needed, we're here for you, and you can call or email us anytime. We also have a user guide that explains how to customize your box and promote it to your employees, using our included resources (e.g., webpages for employees, video for employees, and customized flyer with QR code).

What if I have additional questions?

Contact Us