Latest Research Articles and White Papers

What Drives the Most Engaged Employees?

Statistical analysis shows that the most engaged employees are motivated in some distinct ways compared to other employees.

Employee Disengagement Part 2 - Primary Causes and How to Fix

Detailed statistical breakdown of disengagement causes, plus how to diagnose and fix engagement problems between employees and their managers.

What Causes Employee Disengagement?

Statistical analysis reveals that the drivers of disengagement are not all the same as the drivers of engagement.

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Engage. Develop. Succeed. The CustomInsight Blog

How to Handle Conflict at Work: Practical Tips and Tools

Leadership Strategies to Manage Difficult Conversations

6/10/2025

If there's one thing to be certain about managing human beings, it's that there will be conflict. We'd also argue that conflict has gotten a bad rap of late. Conflict is essential for growth. Conflict isn't always bad (or always good). And conflict avoidance can be symptomatic of serious problems that might be structural, and/or poor communication.

Stop Purposeless Meetings and Increase Employee Engagement

The Maddening and Detrimental Effects of Meaningless Meetings

5/20/2025

Oh-those-ever-dreaded-meetings. And how they can suck the life out of your staff and the organization. A easy way to improve employee engagement is by reducing the number of meetings. SHRM reports that over 50% of surveyed workers say that purposeless meetings are the number one cause of fatigue. And we're not surprised. Meeting-itis turned into the corporate world's pandemic. And it crept up on everyone because leaders simply forgot to ask a simple question. "Why?"

How to Lead Through Uncertainty and Maintain Employee Engagement:

A Leader’s Guide to Thoughtful Decision-Making

5/14/2025

We recently read an article in Harvard Business Review that we loved. The author, Cheryl Strauss Einhorn, a Columbia Business School professor, author, and business consultant, writes that during this time when we’re all experiencing angst about geopolitical instability, AI fears, climate stress, layoffs, the looming threat of entering into a recession, and more (Yes. Eggs are still expensive), leaders are “operating in a state of perma-crisis.” Strauss Einhorn asks leaders to take pause and ask these four questions before they make any decisions:

Things Every Organization Can do to Prevent Employee Turnover:

Employee Engagement Strategies to Retain Top Talent

5/8/2025

Healthy turnover is expected. However, when good employees leave, morale drops, productivity slows, and organizations pay a hefty price in direct and indirect turnover costs. In a previous blog, we quoted Gallup. They write, “An astounding 42% of employees who voluntarily left their organization in the past year report that their manager or organization could have done something to prevent them from leaving their job.”

What Are the True Costs of Employee Turnover

Understand the Hidden Costs of the Employee Revolving Door

4/22/2025

Employee turnover is more than inconvenient. According to Gallup , “Employee turnover costs businesses $1 trillion each year.” This might seem like an exaggeration. Where do they get these numbers? Turnover affects everything from recruitment costs to team morale, and the impact can be felt long after an employee leaves. Here are some costs associated with turnover.

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