Improve Employee Engagement and Production with Quality Feedback
It’s 2017. Workplaces are more horizontal than they’ve ever been, and that’s why we are shocked and surprised by Mad Men and other period shows. We’re far beyond the “yes man” days. Right?
2. Listen: Now this is where many of us fail … every single day. Really listen. Don’t listen to reply. Just … listen. And don’t just listen to words, but pay close attention to non-verbal feedback. Is there tension in the room when you assign a new project? Be aware and recognize what’s being said and what’s not being said. This is a hard thing to do.
3. Say thank you: Feedback is an opportunity to learn and improve, not only as a manager, but an entire team’s production. Being gracious and truly grateful for the opportunity to grow is something we can all work on.
4. Give employees the benefit of the doubt: Instead of getting defensive, take a step back and try to understand where your employee is coming from. This is “assuming positive intent.” In a getlighthouse.com blog post, How You Can Get More Feedback From Your Team, here are some easy-to-follow steps to take after receiving feedback:
6. Be a leader: Actions speak louder than words. Show your team how to give feedback – both positive and negative – by being a positive role model. Be approachable and teach the team how to listen by becoming a listener. Keep the team on task – discussing projects, not personality. Take responsibility for blunders. Discuss project failures with the team and how the next one can improve. By airing dirty laundry, it makes it easier to work together without fear. By doing this, you’re building habits, positive ones.
Being on the receiving end of criticism isn’t fun. But it’s always an opportunity to grow and improve. Lead by example and show your team that feedback isn’t something to be tucked away in the darkest corners of their minds, but something we can all share to improve … together.