Engage and Develop Your Employees

Your company is growing and it's becoming more difficult to keep up with your employees. How do they really feel about their jobs, their managers, the organization, and even you? They have valuable feedback and they want to share it. But are you harnessing it properly to get deep insights, lead like never before, and achieve full potential?

Employee Engagement Survey

Assess employee engagement level, satisfaction, and organizational effectiveness.

ORG Dashboard on Screen

Focal ORG is a powerful employee survey and online dashboard that measures the level of employee engagement, satisfaction, alignment, and organizational effectiveness.

Identify, understand, and fix employee engagement problems throughout your organization with actionable results that have more depth and precision.

Learn More about Employee Engagement Survey

What our clients say

“An amazing tool!!!!! We have used it for 10 years, without fail. It has helped us transform our culture and business results. We recommended it to our clients too. It is affordable and high quality - simply the best.”

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Lori S.

Chief Executive Officer - Software Consulting Firm

five stars

“Your solution has been a HUGE hit with our management!”

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Karley P.

GM Assistant - Leading Retailer

five stars

“I've been in the employee feedback business for 30 years and this is the cleanest app that I have ever seen. It's so easy to use!”

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Kirk H.

Director of Learning & Development - Fortune 500 Corporation

five stars

“CustomInsight has probably been the most helpful and responsive vendor partner we have worked with in all our thirty plus years in business.”

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Carolyn T.

Founder & CEO - HR Consulting Firm

five stars

“Your employee feedback system has been transformational for our business. We have come back to it again and again and would have made bad decisions without it.”

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Eileen L.

VP of Culture and Talent - Technology Company

five stars

“We are super happy! This is going to be a game changer for us. We had very good participation and the tool has been fantastic. Your personalized service has also been fabulous and has made this so easy for us.”

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Dan C.

Director of HR - Professional Service Firm

five stars

“We had an awesome response from our employees, saying this was the best survey they've taken. Our CEO was blown away by the data he now has at his fingertips and how actionable it is. We are very impressed and will definitely recommend the platform.”

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Angelique A.

Sr. Director of HR - Global Non-Profit

five stars

“We were really impressed by CustomInsight's feedback tool and strongly recommend it to other organizations that are serious about continuous improvement. The ROI has been huge!”

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Will G.

HR Leader - Global Manufacturer

five stars

Comprehensive Approach

Engage & develop your employees using our proven products, systematic process and unique features

Comprehensive Approach Diagram

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See how easy, flexible and effective our solutions are.

Questions? We've Got Answers

What is Focal 360?

Focal 360 is online software (SaaS) for conducting 360 degree feedback evaluations. We offer complete 360 questionnaires, or you can load your own survey questions, template, or competency model into our system. The process of setting up your questionnaire, collecting survey responses, and downloading reports is fully automated with our online software solution.

What is 360 Degree Feedback?

360 Degree Feedback is a process where people receive confidential feedback from their managers, peers, and direct reports. The feedback is focused on workplace behaviors and competencies, and usually includes both numeric ratings as well as written comments.

Who should receive 360 degree feedback?

Most companies use our software for manager feedback, but the 360 process is not limited to just management. All employees can benefit from receiving candid feedback on their job performance and workplace behavior. Teams can benefit from increased communication and openness.

What are the benefits of 360 Feedback?

360 Feedback is an inexpensive and effective development tool. It provides a way for people to get a better understanding of their strengths and weaknesses and how their coworkers perceive them. Feedback results can be used to create an informed development plan that focuses on the areas that are most in need of improvement or change.

What is Focal ORG?

Focal ORG is online software (SaaS) that helps you understand the drivers of employee engagement and satisfaction at your company. The process starts with a questionnaire that measures engagement as well as alignment with company strategy (company goals and strategic objectives). Once the survey is complete, results are provided in an online dashboard that highlights the drivers of engagement and any areas in your company that have low levels of engagement.

What is employee engagement?

We define employee engagement as the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work. The elements that drive engagement typically include respect, trust, fairness, communication, teamwork, and similar topics.

Our model of engagement is based on statistical research, which consistently breaks down into three factors - engagement with the organization, engagement with direct supervisors, and strategic alignment.

Employee satisfaction vs. engagement

Employee Satisfaction is not enough. Satisfaction only addresses basic employee needs. It looks at how happy or content employees are. Satisfaction falls short because it does not address employees' emotional commitment or involvement.

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