360 Degree Feedback software company - Employee engagement and satisfaction surveys
                           
360 Degree Feedback
360 Degree Feedback
A comprehensive 360 degree feedback solution for groups or projects of any size. Easy to use, flexible, and cost effective.
360 feedback
Employee Engagement
Employee Engagement
Assess the level of employee engagement, satisfaction, and organizational effectiveness in your company or workgroup.
employee engagement survey
360 Degree Feedback made easy
  • Simple and flexible administration
  • All the features you need, and only the features you need
360 Degree Feedback made more effective
  • Clear and professional reports
  • Targeted qualitative feedback (different for every rater)
360 Degree Feedback customized for you
  • Customizable survey content, feedback process, and reports
360 Degree Feedback
360 Degree Feedback
CustomInsight specializes in 360 degree feedback, employee surveys, and other tools that help companies engage and develop their employees, managers, and leaders.

Focal 360 is a comprehensive 360 degree feedback solution designed for groups or projects of any size.

Focal EE is a powerful employee survey and online dashboard that measures the level of employee engagement, satisfaction, alignment, and organizational effectiveness.


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Our global customer support network provides around-the-clock assistance from locations in the US, UK, and Australia.
USA: +1 650.577.9604
Australia: +61 (02) 8001 6334
UK: +44 01476 514651
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360 Degree Feedback

Focal 360 is online software (SaaS) for conducting 360 degree feedback evaluations. We offer complete 360 questionnaires, or you can load your own survey questions, template, or competency model into our system. The process of setting up your questionnaire, collecting survey responses, and downloading reports is fully automated with our online software solution.

What is 360 Degree Feedback?

360 Degree Feedback is a process where people receive confidential feedback from their managers, peers, and direct reports. The feedback is focused on workplace behaviors and competencies, and usually includes both numeric ratings as well as written comments.

Who should receive 360 degree feedback?

Most companies use our software for manager feedback, but the 360 process is not limited to just management. All employees can benefit from receiving candid feedback on their job performance and workplace behavior. Teams can benefit from increased communication and openness.

What are the benefits of 360 Feedback?

360 Feedback is an inexpensive and effective development tool. It provides a way for people to get a better understanding of their strengths and weaknesses and how their coworkers perceive them. Feedback results can be used to create an informed development plan that focuses on the areas that are most in need of improvement or change.

How does the feedback process work?
The typical feedback process starts with the person who will receive feedback (participant), and a list of people who will provide feedback to that person (raters). At some companies, the raters are selected by human resources (HR) or by the participant's manager. Other companies let participants choose their own raters.

Next, the participant and raters complete a feedback form. The form includes a list of workplace behaviors and job competencies. In most cases, the feedback form is completed online, but paper and pencil is also an option.

Once the participant and raters have finished, a report is generated and shared with the participant.

These are the basic steps, but there are numerous ways that companies adjust the process to meet their specific needs. If your company has an existing process in place that is working well, then this can be a good template to follow. If your company has not used 360 feedback before, or if your existing feedback process needs improvement, we can offer suggestions and share best practices based on our research and experience.

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Employee Surveys

Focal EE is online software (SaaS) that helps you understand the drivers of employee engagement and satisfaction at your company. The process starts with a questionnaire that measures engagement as well as alignment with company strategy (company goals and strategic objectives). Once the survey is complete, results are provided in an online dashboard that highlights the drivers of engagement and any areas in your company that have low levels of engagement.

What is employee engagement?

We define employee engagement as the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work. The elements that drive engagement typically include respect, trust, fairness, communication, teamwork, and similar topics.

Our model of engagement is based on statistical research, which consistently breaks down into three factors - engement with the organization, engagement with direct supervisors, and strategic alignment.

Employee satisfaction vs. engagement

Employee Satisfaction is not enough. Satisfaction only addresses basic employee needs. It looks at how happy or content employees are. Satisfaction falls short because it does not address employees' emotional commitment or involvement.

Are you ready for an employee survey?
If you already understand the value of increased employee satisfaction and engagement, and you are considering conducting a survey at your company, review the following to ensure that you are adequately prepared and following best practices.
Readiness Assessment
Do you have the necessary support and resources? Are you ready and able to confront the problems and issues that the survey uncovers?
Implementation Plan
Do you have a plan and timeline in place for the entire process - before, during, and after the survey?
Communication Plan and Sample Employee Survey Email
Do you have a plan for communicating the details and goals the survey process with senior leaders, managers, and employees?
Learn more:
To learn more about employee satisfaction and engagement, check out our articles and research.

To learn more about our employee survey software, the engagement dashboard, and our approach to employee satisfaction and engagement:



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Australia: +61 (02) 8001 6334
UK: +44 01476 514651

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